General Terms & Conditions

The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

 

Booking

It will be considered confirmed on payment of 100% of the package amount. All reservations must be paid in full at the time of booking in order to secure the room.

Any further amount due for payment will be settled immediately on the day of the check out through cash ONLY.

 

Cancellation Policy

* Before 10 days of check in date, we will charge 100% of package amount
* Before 15 days of check in date, we will charge 50% of package amount
* Before 20 days of check in date, we will charge 30% of package amount
* Before 25 days of check in date, we will charge 20% of package amount
* Before 30 days of check in date, we will charge 10% of package amount

 

No Show Policy

In case of No Show, 100% charges will be applicable. There will be no refund

 

Charges

Price lists for additional items, such Room Service, are available on request.

 

Payment

We don´t accept partial reservation fee. You need to pay the total room package before we can process your booking. Payment  details will be given to you upon request. There will be an Email Confirmation Notice  that will be sent to your  email account signifying a successful booking. You can print this email and present it  upon check-in.

          The Guest must pay all outstanding charges on departure from the Resort.

Change of Booking Details

Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.

 

Arrival and Departure

Guests check-in is 02:00 P.M. on the day of arrival.

On the day of departure we kindly ask all guests to check out their rooms by 12 NN.

Early check-in or Late check-out before or after this time can be requested subject to availability and will be charged extra.

 

Parking

Resort has its own car park.

Child Policy

Children 2 years of age and under are free of charge when accompanied by a paying adult sharing the same bed as adults.

In circumstances where additional beds or bedding are required or used, the extra person rate will apply. Guests under the age of 18 must be accompanied by a guest of 18 years or over.

It is the parent’s, guardian’s or team management’s responsibility to supervise the child or children at all times while staying at the resort. Surfers Villa asks that you consider and respect other guests and its neighbors by keeping noise levels to a minimum

 

Pets

We are a pet friendly resort that we allow pets on our property provided that the owner be responsible enough to care for them.

 

Personal Belongings

Guests are reminded to mind their personal belongings. The Resort is not liable for such loss if there is negligence on the part of the guest, and after investigation, there is no evidence to warrant any negligence or mischief on the part of the Resort or its staff.

 

Electrical Voltage

Electrical power throughout the Philippines – and indeed in San Juan La Union as well – is 220V 50 HZ.

Please be advised that we are not equipped yet or we do not have standby generators in case of brownouts/power shortage. Therefore in this regard we solicit your patience. The Resort is planning to purchase one in the near future.

 

Concerns or Complaints

Should you experience any difficulties with your accommodation, please contact either Reception during your stay to register your concern. Every effort will be made to rectify the situation and make your stay as comfortable and enjoyable as possible.

 

Guest Behavior

Guests are requested not to disrupt the comfort and enjoyment of other guests and the smooth running of the Resort, or cause offence to other guests or our members of our staff.

We reserve the right to refuse accommodation or services or remove you and members of your party from the resort If in our reasonable opinion, we consider this provision to have been breached.

Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.